Responsible Gaming
at ac999
Playing on ac999 should always be an enjoyable experience. This page explains the tools, policies, and support resources we provide to help every player in Bangladesh stay in control — so gaming remains entertainment, not a burden.
Six Pillars of Responsible Gaming at ac999
ac999 takes player welfare seriously. The following principles guide every decision we make about how the platform operates for players across Bangladesh.
Strict Age Verification
Every new account on ac999 must pass a mandatory identity verification check. Players must be 21 years of age or older to register and deposit. Any account found to belong to an underage individual is suspended immediately and all associated funds are returned to the relevant payment method.
Deposit Limit Controls
ac999 allows every player to set daily, weekly, or monthly deposit limits on their account. Once a limit is in place, no transaction that would exceed it can be processed — even if you request an increase, it takes a mandatory cooling-off period of at least 24 hours before taking effect.
Session Time-Out Tools
Players can set a maximum session duration from their account settings. When the limit is reached, ac999 will automatically end the session and log you out. You can also trigger an immediate time-out of 24 hours, 48 hours, 7 days, or 30 days at any point without contacting support.
Self-Exclusion Programme
If you feel you need a longer break, ac999 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. During a self-exclusion period, your account is locked, all marketing communications are stopped, and you cannot create a new account on the platform.
Loss Limit Protection
In addition to deposit limits, ac999 lets you set a maximum net loss threshold for any given day, week, or month. If your losses reach that ceiling, you will be prevented from placing further wagers for the remainder of that period — helping you maintain the budget you set for yourself.
Marketing Opt-Out
Players who feel that promotional communications are increasing their urge to gamble can opt out of all marketing messages at any time. Simply contact ac999 support and all bonus emails, SMS alerts, and promotional notifications will be stopped immediately and permanently until you choose to re-enable them.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are commonly associated with gambling that has moved beyond healthy entertainment. If you identify with several of these, we strongly encourage you to reach out to our support team or use our self-exclusion tools without delay.
Chasing Losses: Placing more bets or increasing stake sizes specifically to win back money you have already lost.
Borrowing to Gamble: Taking loans, using credit cards, or borrowing money from family or friends in Dhaka, Chittagong, or elsewhere in Bangladesh in order to fund gambling activity.
Neglecting Responsibilities: Missing work, neglecting family commitments, or skipping important appointments because of time spent gambling.
Inability to Stop: Repeatedly trying to cut back or stop gambling and finding that you are unable to do so despite a genuine desire to quit.
Concealing Activity: Hiding your gambling from loved ones, lying about the amount of time or money spent, or feeling shame or guilt after a session.
Gambling to Escape: Using gambling as a way to relieve stress, anxiety, depression, or other emotional difficulties rather than as a form of entertainment.
Player Protection Tools on ac999
All of the tools below are available to every registered ac999 player free of charge. Access them directly from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a maximum daily, weekly, or monthly BDT deposit cap. Applies instantly when lowered; increases require a 24-hour review period.
Loss Limits
Cap your net losses over any defined period. When the threshold is reached, wagering is automatically paused until the period resets.
Session Limits
Define how long each gaming session can last. Automatic session-end notifications and logout help you manage time spent on the platform.
Self-Exclusion
Request exclusion for 3 months, 6 months, 1 year, or permanently. Account access is disabled and promotional communications are stopped immediately.
How to Activate Your Limits
Activating responsible gaming limits on ac999 takes less than two minutes. Log in to your account and navigate to the Account Settings section. Under the "Responsible Gaming" tab you will find all available limit types listed clearly in English. Select the limit type, enter your preferred amount or duration in the input field, and confirm. Reductions take effect instantly. If you wish to increase a limit you have previously set, the new limit will not activate for a minimum of 24 hours — this mandatory delay is intentional and gives you time to reconsider.
If you cannot log in or prefer to speak to a person, our 24/7 customer support team can activate any limit or exclusion on your behalf. Simply contact us via the live chat on the platform or email [email protected]. All requests are processed on the same day, typically within one hour.
Self-Exclusion: What Happens to Your Account
When a self-exclusion is applied to your ac999 account, the following steps are taken immediately and without exception:
- Your account is locked and you cannot log in for the full duration of the exclusion period.
- All marketing emails, SMS messages, and promotional notifications are suppressed.
- Any pending bonuses or ongoing promotions attached to your account are cancelled.
- Your account data is retained in compliance with our data retention obligations as described in our Privacy Policy, but is not accessible to you during the exclusion.
- Funds held in your account at the time of self-exclusion remain secure and are available for withdrawal when your exclusion period ends and your account is reviewed and reactivated.
If you choose permanent self-exclusion, your account will not be reactivated under any circumstances. If you attempt to create a new account during a self-exclusion period, that account will be closed immediately upon detection and any deposits made will be refunded.
Underage Gambling Prevention
ac999 takes the prevention of underage gambling extremely seriously. All new registrations require verified proof of age before a first deposit can be made. Players must confirm during registration that they are aged 21 or above, and random KYC checks are conducted on accounts at the platform's discretion. Any account determined to belong to a person under 21 is closed immediately, all winnings are voided, and deposits are returned.
If you are a parent or guardian and believe a person in your care has accessed ac999, please contact our support team at once. We will investigate promptly and take all appropriate action. We also recommend installing parental control or web filtering software on shared devices used by minors — tools such as Net Nanny, Qustodio, or built-in parental controls on Android and iOS devices can prevent access to online gambling platforms.
Ask Yourself These Questions Honestly
This is not a clinical diagnostic tool, but reflecting honestly on these questions may help you understand your relationship with gambling. If you answer "Yes" to three or more, we encourage you to speak with our support team.
Have you ever gambled with more money than you originally planned to spend in a single session?
Have you ever returned to gambling the next day to try to win back money you lost the previous day?
Have you ever borrowed money — from friends, family, or financial services — specifically to fund gambling activity?
Has gambling ever caused you to neglect your work, studies, family obligations, or personal health?
Do you feel restless, irritable, or anxious when you try to reduce how much you gamble or stop altogether?
Have you ever hidden the extent of your gambling activity from people close to you because you were afraid of their reaction?
Do you find yourself thinking about gambling frequently — planning your next session, calculating past losses, or looking forward to the next bet even when you are engaged in other activities?
Need Help Right Now?
If you are concerned about your gambling habits or those of someone close to you, ac999's responsible gaming support team is available 24 hours a day, seven days a week. Our team members are trained to handle these conversations with care, confidentiality, and without judgement.
You can also request any responsible gaming tool — deposit limits, loss limits, session limits, cooling-off period, or self-exclusion — directly through our support team. We will action your request on the same day, typically within one hour.
- Set a deposit limit on your account
- Activate a 24–72 hour cooling-off period
- Request self-exclusion (3 months to permanent)
- Opt out of all marketing communications
- Review your full account transaction history
Ready to Play Within Your Limits?
When gambling is responsible and within your means, it can be a genuinely fun experience. Explore our casino games, cricket betting markets, and slots — and remember that our tools are always there if you need them.
21+ only. Gambling can be addictive — please play responsibly and within your means.